Privacy Policy

Thank you for choosing Deliwn, your trusted curated platform for quality vases. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit, browse, or make purchases on our website (the "Site"). We are committed to complying with the privacy laws and regulations of both the United States and China, including the United States’ California Consumer Privacy Act (CCPA) and China’s Personal Information Protection Law (PIPL), to ensure the security and confidentiality of your data.

1. Information We Collect

Our primary purpose for collecting personal information is to facilitate your order processing, shipping, and to provide customer service—not to gather personal data as our core business activity. The information we collect falls into two categories:
  • Personal Information You Voluntarily Provide

    When you place an order, create an account, or contact customer service, you may choose to provide information such as your full name, shipping address, billing address, email address, phone number, and payment details (e.g., credit card number).
  • Automatically Collected Information

    We may automatically collect non-identifiable data about your browsing activity, including your IP address, browser type, pages visited, and time spent on the Site. This data is used solely to improve Site functionality and user experience.

2. Secure Collection of Payment Information

We prioritize the security of your payment data. All pages where you enter credit card numbers or other sensitive payment information are protected by SSL (Secure Sockets Layer) encryption technology. This encryption ensures that your payment details are transmitted securely between your browser and our servers, preventing unauthorized access during data transfer. We do not store your full credit card information on our servers after your order is processed; payment data is handled by our trusted third-party payment processors who adhere to the strict security standards required by both U.S. and Chinese laws.

3. How We Use Your Information

We use the personal information we collect for the following limited, legitimate purposes, in compliance with applicable laws of both countries:
  • Process and fulfill your orders, including verifying payment, arranging shipping, and sending order confirmations and tracking updates.
  • Respond to your inquiries, resolve issues, and provide customer support services.
  • Send you transactional emails related to your orders or account (you may not opt out of these essential communications).
  • Notify you about limited-time marketing promotions or new product launches only if you have explicitly consented to receive such communications. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email footer.

4. Prohibitions on Information Sharing and Usage

We strictly adhere to the following rules to protect your privacy, in line with the legal requirements of the U.S. and China:
  • No Sale of User Contact Information: We will never sell, rent, or lease your personal contact information (including email address, phone number, or address) to any third party for commercial purposes.
  • No Unauthorized Use for Advertising: We will not use your personal information or any images you may submit (e.g., product review photos) for advertising or promotional purposes without your explicit, written consent. If you agree to have your content used in marketing, we will always provide clear attribution and give you the right to revoke consent at any time.

5. Data Security

We implement industry-standard physical, technical, and administrative security measures that meet the requirements of both U.S. and Chinese privacy laws, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include regular security audits, restricted access to user data for authorized personnel only, and SSL encryption for sensitive data transmission. However, no data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee absolute security, but we commit to taking all reasonable steps to safeguard your information in accordance with applicable laws.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information, in accordance with the privacy laws of the United States or China:
  • For U.S. Users: Rights under the CCPA, including the right to access, correct, delete, and opt out of the sale of personal information (where applicable).
  • For Chinese Users: Rights under the PIPL, including the right to access, correct, delete, copy, and transfer your personal information, as well as the right to withdraw consent for data processing.

    To exercise these rights, please contact our customer service team at service@deliwn.com.

7. Cross-Border Data Transfer

If personal information collected from users in China is transferred to overseas servers (including those in the U.S.), we will comply with the cross-border data transfer requirements specified in China’s PIPL, such as completing relevant filing procedures or obtaining necessary approvals, to ensure the legality and security of data transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements of the U.S. and China. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
  • Email: service@deliwn.com